Terms of Service

1. Agreement to Terms

By accessing or using HAULKA, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the service.

2. Use License

We grant you a limited, non-exclusive, non-transferable license to use HAULKA for your business purposes in accordance with these Terms.

3. User Accounts

You are responsible for:

• Maintaining the security of your account
• All activities that occur under your account
• Keeping your contact information current
• Notifying us immediately of any unauthorized access

4. Acceptable Use

You agree not to:

• Use the service for any illegal purpose
• Attempt to gain unauthorized access to systems
• Interfere with or disrupt the service
• Upload malicious code or viruses
• Share your account credentials with others

5. Subscription and Payment

Subscriptions are billed monthly based on your truck count. You agree to provide accurate billing information and authorize us to charge your payment method.

6. Cancellation and Refunds

You may cancel your subscription at any time. Refunds are provided within 14 days of initial purchase only. No refunds for partial months.

7. Intellectual Property

HAULKA Ownership: All intellectual property rights in the HAULKA platform, including but not limited to software, code, design, features, functionality, trademarks, and trade secrets, are and shall remain the exclusive property of HAULKA and its owner. No user is granted any ownership rights to the platform itself.

Your Data: You retain all ownership rights to data you input into the system (e.g., your fleet information, invoices, customer data). By using HAULKA, you grant us a limited, non-exclusive license to use, store, and process your data solely for the purpose of providing the service to you. We will never claim ownership of your business data.

Restrictions: You may not copy, modify, reverse engineer, decompile, or create derivative works of the HAULKA platform. You may not resell, redistribute, or provide the service to third parties without written permission.

8. No Warranty / "AS-IS" Service

The service is provided "as is" and "as available" without any warranties of any kind, either express or implied. HAULKA makes no warranties regarding accuracy, reliability, or availability of the service. You use the service at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law:

• HAULKA shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Total liability shall not exceed the amount you paid in the last 12 months (or $100 USD if no payment made)
• We are not liable for data loss, business interruption, or lost profits
• We are not responsible for third-party integrations or services

10. User Indemnification

You agree to indemnify, defend, and hold harmless HAULKA, its owner, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of the service, (b) your violation of these Terms, (c) your violation of any law or regulation, or (d) your infringement of any third-party rights.

11. Continuous Improvement & Innovation

We are committed to constantly improving HAULKA to serve you better. As part of our active development cycle, we regularly deploy updates to enhance features, performance, and security.

While we strive for seamless operation and 99.9% uptime, please acknowledge that:

• Features may evolve as we refine the platform based on your feedback
• Occasional maintenance may be performed to ensure system stability
• Maintaining standard business backups is recommended as a best practice for your operational security

12. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance with prior notice when possible. During beta/development phase, uptime guarantees do not apply.

13. Modifications

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Zambia, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Zambia.

15. Binding Agreement

By using this service, you agree to be legally bound by these terms. These Terms constitute a valid and binding agreement between you and HAULKA. If you do not agree to these Terms, please discontinue use of the service.

Your continued use of the service constitutes acceptance of these Terms. We reserve the right to update these Terms at any time, and such updates will be effective immediately upon posting. It is your responsibility to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by HAULKA, constitute the entire agreement between you and HAULKA concerning your use of the service. These Terms supersede any prior agreements or understandings, whether written or oral.

18. No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of HAULKA.

19. Copyright Notice

© 2026 HAULKA. All Rights Reserved. The HAULKA name, logo, and all related marks are proprietary to HAULKA. Unauthorized use is prohibited.

20. Contact

For questions about these Terms, contact us at legal@haulka.com