Privacy Policy

1. Introduction

HAULKA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email, password)
• Company information (name, address, tax ID)
• Fleet data (trucks, drivers, loads)
• Financial information (invoices, expenses)
• Communication data (support messages, feedback)

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage data (features used, actions taken)
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and send notices
• Improve and optimize our platform
• Communicate with you about updates and support
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures including:

• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication options
• Access controls and monitoring

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform
• Payment processors for billing purposes
• Legal authorities when required by law
• Business partners with your explicit consent

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Object to data processing

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account at any time.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Policy Updates

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of the service after such updates constitutes acceptance of the revised Privacy Policy.

12. Your Acceptance

By using Haulka, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our service. This Privacy Policy constitutes a legally binding agreement between you and HAULKA regarding the collection, use, and protection of your information.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@haulka.com
• Location: Republic of Zambia